Shipping & Returns

Repairs
We are happy to repair, adjust or clean your Aviva Rose Jewelry if necessary. There may be a fee connected to this service depending on the situation. All repair requests submitted after six months of purchase are subject to material and labor fees. For elective repairs such as resizing or chain lengthening, fees will apply. 

Jewelry Orders
Any order for jewelry (anything not in stock at the time of order) can take 4-6 weeks to produce. Although it's possible you will receive your order before then, we do need you to be aware of this order time. Orders must be paid in full before we put anything into production. If you'd like to know if something is currently in stock, please call or email us. 


Online Returns
If you purchase something from our online store you may return it for a full refund - not including shipping - if you contact us within 7 days of receiving the item. You will be responsible for shipping the item back to us via FedEx or UPS.